Product Description
Details
FREE SERVICE FOR ALL OUR CUSTOMERS
What is the MyCredex Support service?
A free helpdesk for projecting, mounting or configuring your alarm system.
We connect to your PC "online" via TeamViewer and help you step-by-step forward in the right direction.
For any question you can always use this service.
No more unforeseen maintenance costs for your alarm system.
We are standby 6 days per week from 09:00 till 22:00 hours.
Call +31 20 7 372 372
Configuration Check:
Jablotron alarm systems supplied by Credex
get an online configuration check anytime you like.
MYCREDEX SUPPORT - especially for DO-IT-YOURSELF
Projecting
Where do we place or project what?
With the projection of the sensors we hold the official guidelines against your personal wishes.
A good projection (placing) is necessary for alarm verification.
Mounting
What should I watch for?
In our BLOG we give tips on what to look after when installing the different detectors.
Proper assembly prevents improper alarm situations.
Configuring
What is the best configuration?
For maximum security and timely follow up Voor een maximale uitwinning en het correct kunnen inzetten van tijdige alarmopvolging.
Click the image for a TeamViewer session.
This service requires you to have the control panel connected to your PC.
The online configuration service makes sure that your new or existing system works in the best way for your specific family or business situation. Together we will adjust the configuration settings - online via TeamViewer - in your alarm or recorder. We will walk you through the system and advise (explain) you concerning the possible configuration settings and give explanation on requested topics.
Specific alarm system configurations items
► Codes - we will explain the use of Service, Master and User codes. Further documentation will be provided by email;
► Control panel - things like delay times, timer settings etc.;
► Communication module - things like telephone numbers, GPRS settings, alarm messages etc.;
► Keyboard - displaying detector names, editing names of devices and programmable outputs.
► Devices - enrolling, setting names, reaction and section splitting for each detector or any other component;
Example - Reaction settings devices:
> Off - for temporarily disabling codes or devices including tamper sensors;
> Natural - normal detector reaction when armed (according to the dip switches in the detector, default is delayed);
> Panic - panic alarm 24 hours instant reaction audible or silent (always, armed or not);
> Fire - fire alarm 24 hours instant reaction (always, armed or not);
> 24 hours - alarm 24 hours instant reaction, example flood detector (always, armed or not);
> Next delay - an entrance delay is only provided if it is triggered shortly after a delayed detector;
> Instant - instant reaction, overrules the delayed dip switch in the detector;
> Set - if this detector is triggered, it arms (sets) its own section of the system (A,B or C);
> PGcontrol - if this detector is triggered it activates the PG output;
> Set/Unset - toggles the system status, i.e. if a detector is triggered the system arms (sets), disarms (unsets), etc..
This service requires you to have the control panel connected to your PC.
The online configuration service is also in the evening hours and in the weekend (Mo - Sa from 09:00 to 22:00 hours).
Product Questions
Product Questions
Reviews
Review by Alex
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As had some issues I tried to reach support and amazing it was 10pm and they still helped to fix my issues.
(and I live in Austria!)
GREAT SUPPORT, DEFINITELY a 5 STAR. (Posted on 28 January 2016)
Review by manfred
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opsætning af webcontrol til alarmsystemet, blev lavet på en søndag, og man kommer igennem på telefonen med det samme.
Manfred
(Posted on 10 October 2016)
