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MyCredex Support

The MyCredex Support service is FREE for direct online help concerning installing, configuration, software etc.

MyCredex Tel: +31 20 7 372 372 (6 days per week from 09:00 - 22:00 CET).

MyCredex - open your session HERE »

Availability: In stock

Jablotron 100

Insured Delivery Worldwide + T&T, Orders before 16h are Shipped Today

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MySupport helpdesk +31 207 372 372
Mon to Sat 09:00 - 22:00 hours

Exemption from VAT for Companies. Check our Customer Service.

Product Description



What is the MyCredex Support service?

A free helpdesk for projecting, mounting or configuring your alarm system.
We connect to your PC "online" via TeamViewer and help you step-by-step forward in the right direction.
For any question you can always use this service.
No more unforeseen maintenance costs for your alarm system.

We are standby 6 days per week from 09:00 till 22:00 hours.

Call +31 20 7 372 372

Configuration Check:
Jablotron alarm systems supplied by Credex
get an online configuration check anytime you like.





MySupport projecting


Where do we place or project what?
With the projection of the sensors we hold the official guidelines against your personal wishes.

A good projection (placing) is necessary for alarm verification.

MySupport mounting


What should I watch for?
In our BLOG we give tips on what to look after when installing the different detectors.

Proper assembly prevents improper alarm situations.

MySupport configureren


What is the best configuration?
For maximum security and timely follow up Voor een maximale uitwinning en het correct kunnen inzetten van tijdige alarmopvolging.

The correct configuration for your work-family-life situation.



Click the image for a TeamViewer session.

This service requires you to have the control panel connected to your PC.



The online configuration service makes sure that your new or existing system works in the best way for your specific family or business situation. Together we will adjust the configuration settings - online via TeamViewer - in your alarm or recorder. We will walk you through the system and advise (explain) you concerning the possible configuration settings and give explanation on requested topics.

Specific alarm system configurations items

Codes - we will explain the use of Service, Master and User codes. Further documentation will be provided by email;
Control panel - things like delay times, timer settings etc.;
Communication module - things like telephone numbers, GPRS settings, alarm messages etc.;
Keyboard - displaying detector names, editing names of devices and programmable outputs.
Devices - enrolling, setting names, reaction and section splitting for each detector or any other component;
    Example - Reaction settings devices:
    > Off - for temporarily disabling codes or devices including tamper sensors;
    > Natural - normal detector reaction when armed (according to the dip switches in the detector, default is delayed);
    > Panic - panic alarm 24 hours instant reaction audible or silent (always, armed or not);
    > Fire - fire alarm 24 hours instant reaction (always, armed or not);
    > 24 hours - alarm 24 hours instant reaction, example flood detector (always, armed or not);
    > Next delay - an entrance delay is only provided if it is triggered shortly after a delayed detector;
    > Instant - instant reaction, overrules the delayed dip switch in the detector;
    > Set - if this detector is triggered, it arms (sets) its own section of the system (A,B or C);
    > PGcontrol - if this detector is triggered it activates the PG output;
    > Set/Unset - toggles the system status, i.e. if a detector is triggered the system arms (sets), disarms (unsets), etc..

This service requires you to have the control panel connected to your PC.

The online configuration service is also in the evening hours and in the weekend (Mo - Sa from 09:00 to 22:00 hours).

Product Questions

Product Questions

No questions yet. Be the first to ask the question!


Review by Alex
I have done my first look to setup the central control panel for installing SIM and basic input.
As had some issues I tried to reach support and amazing it was 10pm and they still helped to fix my issues.
(and I live in Austria!)

GREAT SUPPORT, DEFINITELY a 5 STAR. (Posted on 28 January 2016)
Would I recommend this product to you? Definitely yes
Do you find this review helpful? 
(2 of 3 people found this review helpful)
support i 1. klasse.
Review by manfred
Når der er brug for hurtig hjælp er mysupport perfekt.
opsætning af webcontrol til alarmsystemet, blev lavet på en søndag, og man kommer igennem på telefonen med det samme.

(Posted on 10 October 2016)
Would I recommend this product to you? Definitely yes
Do you find this review helpful? 
(2 of 3 people found this review helpful)

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