Mail the following information to resets@pg-securitysystems.nl:
(WITHOUT this data a password recovery is impossible!)

- The full serial number from SADP (as text);
- A photo of the label on the camera and / or recorder;
- Your name / phone number;
- The export file from SADP (or the start time with the old firmware).

Regards

Answer by: Frank Ligthart on Jan 18, 2021, 12:45 PM

I get a 'password invalid' after every reboot/factory reset. The provided reset-XML does not work.
What can be wrong?

Question by: Frank on Jan 18, 2021, 12:08 PM

Please make sure you use the right protocol:

>>What if the password reset doesn't work?
* make sure to execute (right mouse button on the SADP icon, option “run as admin”);
* has the camera, recorder or intercom been switched off in the meantime? then the device has a new start time and the reset is invalid. You will then need to request a new reset;
* I get “device rejected” what is the problem? you are probably connected via a WiFi connection, try the reset again via the wired connection.

The reset-XML only works ONCE!

Regards

Answer by: Frank Ligthart on Jan 18, 2021, 12:15 PM

Hi,

Is it possible to use the video feed from this module as part of my existing surveillance system, while still able to operate as a door bell? I want to avoid having to place two camera's in the same spot (i.e. one for the workstation, and one for permanent surveillance).

Thx!
Martin.

Question by: Maarten Van Damme on Apr 13, 2020, 12:59 PM

No, it is not possible to use this camera for permanent surveillance.

Regards

Answer by: Frank Ligthart on Apr 13, 2020, 1:44 PM