RMA Type

You can choose between the following types of RMA in your account under My Returns:

  • Replacement - we do want you to have the correct product...
  • Refund - cooling off period, too much ordered, wrongly ordered etc...
  • Repair - product does weird or seems to be defective...

Order the wrong products by mistake? Do you send the goods because it is disappointing? Do you have transport damage? Make your choice.

.

Then you can select the reason for your RMA, there are the following reasons:

  • Wrong Delivery - accidentally ordered the wrong unit or wrong delivery has been made...
  • Check - you suspect something is wrong with the product...
  • Defect - product seems to be defective or has failed...
  • Other - there may be another reason for the RMA...

After you have given the Reason you can give a further explanation for clarification.

.